Goods purchased from us, which are not correct through error in choice or size may be returned to us within 21 days of receipt. An exchange or refund of your choice will be made providing the item is in its original packaging and is unused and unworn; however any postage cannot be refunded.
Items received with a fault, may be returned within 30days and will have outgoing and return postage refunded. Items that develop a fault through normal usage will have return postage refunded.
We advise customers who are returning goods to use a tracked or recorded delivery method as we cannot accept responsibility for loss of goods.
All the products we sell are covered by a manufacturer’s warranty, which will cover the product for faults and defects. This period of cover can vary from brand to brand, most items will be one year, but it is worth remembering that warranties do not cover general wear and tear.
If you have an issue with a product purchased from Surf Mountain please contact us first.
In order for us to process your return promptly, please provide as much information as possible. Please use the returns form by clicking on the button below and include this along with your returns.
Send your return goods along with the Returns Form to the address below:
12A Balloo Avenue
Balloo Industrial Estate
If you have any questions and would like to speak to us, you can contact us by:
Telephone: +44(0) 28 9147 7082